Terms & Conditions

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings assigned to them:

• "diwi11", "we", "us", "our" refers to the online gaming platform operating at the domain diwi11.cam and all associated services.
• "Player", "you", "your" refers to any individual who registers an account, accesses the platform, or uses any services provided by diwi11.
• "Account" means the personal account registered by a Player on the diwi11 platform, used to access gaming services and manage funds.
• "Services" refers to all gaming products, betting markets, live casino, slots, lottery draws, and related offerings provided by diwi11.
• "Bonus" refers to promotional credits, free bets, cashback, or any other promotional offer provided by diwi11 to Players.
• "Wagering Requirement" means the number of times a Player must bet a bonus amount before associated winnings can be withdrawn.
• "KYC" stands for Know Your Customer, the identity verification process required for account activation and withdrawals.

2. Acceptance of Terms

By registering an account on diwi11, accessing the platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using our services and close your account.

diwi11 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the platform following any changes constitutes your acceptance of the revised Terms. The date of the most recent update will always be displayed at the top of this document.

3. Eligibility Requirements

To register and use diwi11 services, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age or the minimum legal age for gambling in your jurisdiction, whichever is higher. diwi11 strictly prohibits underage gambling.
• You must be a resident of or physically located in Indonesia at the time of registration and while using our services.
• You must not be registered on any self-exclusion program, gambling prohibition list, or otherwise legally restricted from participating in online gaming activities.
• You must register your account in your own name using accurate, complete, and current personal information. Accounts registered under false names, using someone else's identity, or with deliberately incorrect information will be immediately suspended.
• You are permitted to hold only one account per person, per household, per IP address, and per device. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and may result in closure of all associated accounts and forfeiture of balances.
• You must have full legal capacity to enter into a binding contract under Indonesian law and any other applicable legal jurisdictions.

4. Account Registration and Security

4.1 Registration Process

To create an account on diwi11, you must complete the online registration form with accurate personal information including your full legal name, date of birth, residential address, email address, phone number, and preferred currency (Indonesian Rupiah). You will be required to create a secure password and may be asked to answer security questions for account recovery purposes.

4.2 Account Security Obligations

You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login information with any third party, and you must immediately notify diwi11 customer support if you suspect unauthorized access to your account. diwi11 will not be liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Account Verification (KYC)

diwi11 operates a strict Know Your Customer (KYC) policy in accordance with international anti-money laundering (AML) standards. We reserve the right to request identity verification documents at any stage, including but not limited to account registration, first withdrawal request, or when suspicious activity is detected. Required documents may include:

• Government-issued photo identification (KTP, passport, driver's license)
• Proof of address dated within the last three months (utility bill, bank statement, government correspondence)
• Proof of payment method ownership (bank account statement, e-wallet screenshot showing your name and account number)
• Selfie photograph holding your identification document next to your face

Withdrawal requests may be delayed or denied until satisfactory verification documents are provided. Documents must be clear, legible, and show all four corners of the document.

5. Deposits and Withdrawals

5.1 Deposits

diwi11 accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits must be made in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000. The maximum deposit amount varies by payment method and may be subject to daily, weekly, or monthly limits based on your account status and VIP tier.

You may only deposit funds from a payment source that is registered in your own legal name. Third-party deposits (deposits from accounts not belonging to the registered Player) are strictly prohibited and will be returned to the source, minus any applicable processing fees. diwi11 does not charge deposit fees, but your bank or payment provider may impose their own transaction charges.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for deposit whenever possible. If this is not feasible, withdrawals will be sent to a verified bank account or e-wallet registered in your legal name. The minimum withdrawal amount is Rp 100,000. Standard withdrawal processing time is typically under 5 minutes for verified accounts during business hours (09:00-01:00 WIB), though processing may take up to 24 hours during peak periods or if additional verification is required.

Before your first withdrawal, you must complete full account verification (KYC). Withdrawal requests from unverified accounts will be held pending receipt of satisfactory documentation. You may be required to wager your deposit amount at least once (1x rollover requirement) before withdrawing to comply with anti-money laundering regulations.

diwi11 reserves the right to decline withdrawal requests and conduct further investigation if we suspect fraudulent activity, bonus abuse, violation of these Terms, or any activity that raises AML concerns. Withdrawals may also be delayed if your account is under review for any reason.

5.3 Currency and Conversion

All financial transactions on diwi11 are conducted in Indonesian Rupiah (IDR). We do not accept deposits or process withdrawals in foreign currencies. Players are responsible for any currency conversion fees charged by their financial institutions if their bank account is denominated in a currency other than IDR.

6. Bonuses and Promotions

6.1 General Bonus Terms

diwi11 offers various bonuses and promotions including welcome bonuses, deposit bonuses, reload bonuses, cashback, free bets, free spins, VIP rewards, and seasonal promotions. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotional offer. By claiming a bonus, you agree to comply with all associated terms.

Unless otherwise stated, all bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount or the deposit plus bonus amount (e.g., "30x deposit + bonus"). The specific wagering requirement, eligible games, maximum bet limits while wagering a bonus, and expiration period will be detailed in each promotion's terms.

6.2 Bonus Restrictions

The following restrictions apply to all bonuses unless explicitly stated otherwise in the specific promotion terms:

• Only one bonus can be active per Player at any given time. You cannot claim a new bonus while an existing bonus has pending wagering requirements.
• Different game types contribute different percentages toward wagering requirements. Slots typically contribute 100%, live casino games 10-20%, sports betting varies by odds (e.g., bets at odds below 1.75 may not count). Check each promotion's game contribution table.
• Maximum bet limits apply while wagering bonus funds (typically Rp 25,000 per bet for slots, Rp 50,000 for table games). Bets exceeding these limits may void the bonus and associated winnings.
• Bonuses expire after a specified period (typically 7-30 days from issuance). Unused bonuses and pending wagering requirements will be forfeited upon expiration.
• You may request cancellation of an active bonus at any time by contacting customer support. Cancelling a bonus will forfeit the bonus funds and any winnings generated from the bonus.

6.3 Bonus Abuse

diwi11 strictly prohibits bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, colluding with other players, using betting strategies designed to exploit bonus terms (e.g., hedging opposite outcomes on sportsbooks), low-risk betting patterns (e.g., betting both red and black on roulette), or any other activity that violates the spirit of the promotion.

If we determine that you have engaged in bonus abuse, we reserve the right to void all bonuses, cancel any associated winnings, reclaim bonus funds, and suspend or permanently close your account without prior notice. Decisions regarding bonus abuse are final and at diwi11's sole discretion.

7. Betting Rules and Game Conduct

7.1 General Betting Rules

All bets are binding once confirmed. You are responsible for ensuring the accuracy of your bet selections, stake amounts, and bet type before placing a bet. diwi11 will not cancel or modify bets after confirmation except in cases of obvious technical error (e.g., incorrect odds displayed due to system malfunction). If you believe an error has occurred, contact customer support immediately.

Minimum and maximum bet limits are displayed for each game and betting market. These limits may vary based on game type, your account status, and your VIP tier. diwi11 reserves the right to adjust bet limits at any time without notice.

7.2 Sports Betting Rules

For sports betting, all bets are settled based on official results as determined by the governing sports body (e.g., FIFA for football, FIBA for basketball). Results shown on third-party websites or unofficial sources are not grounds for disputing bet settlements. If a match is postponed or abandoned, specific rules apply depending on the sport and bet type (e.g., abandoned football matches after 90% of play may be settled based on the score at abandonment; bets on postponed matches may be voided if the match does not resume within 48 hours).

Live in-play betting odds are updated in real-time based on match events. Due to transmission delays, there may be a short lag between a real-world event and the odds update on our platform. Bets placed during this delay period are valid unless we determine that the Player had access to information about the outcome before placing the bet (e.g., watching a live stream with less delay than our odds feed).

7.3 Casino and Slot Rules

All casino games, including slots, table games, and live dealer games, use certified Random Number Generator (RNG) systems to ensure fair and random outcomes. Results are determined independently for each round and cannot be predicted or influenced. Past results have no bearing on future outcomes. Return to Player (RTP) percentages are long-term statistical averages calculated over millions of rounds and do not guarantee any individual session outcome.

7.4 Lottery and Togel Rules

For togel (lottery) games, all bets must be placed before the official draw closing time for each market (e.g., Togel Singapore closes at 17:30 WIB on draw days). Bets placed after closing time will be rejected or automatically moved to the next available draw. Results are settled based on official announcements from the respective lottery authorities (Singapore Pools, Hong Kong Jockey Club, etc.). diwi11 does not operate these draws and cannot be held responsible for delays, cancellations, or errors in official results.

8. Prohibited Activities

The following activities are strictly prohibited when using diwi11 services. Engaging in any of these activities may result in immediate account suspension, confiscation of funds, and permanent closure of your account:

• Fraud and Identity Theft: Using false identity documents, registering accounts under someone else's name, or providing deliberately incorrect personal information.
• Multiple Accounts: Creating more than one account per person, household, IP address, or device. This includes attempting to circumvent account restrictions or self-exclusion by opening new accounts.
• Payment Fraud: Using stolen credit/debit cards, fraudulent bank accounts, or conducting chargebacks after receiving winnings.
• Collusion and Cheating: Coordinating with other players to gain unfair advantage, sharing account information, or using automated software (bots) to place bets.
• Bonus Abuse: Exploiting promotions through methods described in Section 6.3.
• Money Laundering: Using diwi11 services to launder funds from illegal activities. We comply with international AML regulations and report suspicious transactions to relevant authorities.
• Underage Gambling: Accessing or attempting to access diwi11 services if you are under 21 years of age.
• Arbitrage Betting: Systematically exploiting odds differences between bookmakers to guarantee profit regardless of outcome.
• Hacking and System Exploitation: Attempting to access, modify, or disrupt diwi11 systems, servers, or databases. Using software exploits, DDoS attacks, or other technical methods to gain unauthorized advantage.

9. Account Suspension and Closure

9.1 Suspension by diwi11

diwi11 reserves the right to suspend or terminate your account immediately, with or without notice, if we determine that you have violated these Terms and Conditions, engaged in prohibited activities, failed to provide requested verification documents, or if we suspect fraudulent or illegal activity. Upon suspension, you will not be able to place bets, access your account balance, or withdraw funds pending completion of our investigation.

If your account is permanently closed due to violation of these Terms, any remaining balance (excluding bonus funds and winnings derived from fraudulent activity) will be forfeited. diwi11 may also pursue legal action and report illegal activity to law enforcement authorities.

9.2 Self-Exclusion

If you feel that gambling is becoming a problem, you may request self-exclusion from diwi11 services for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During a self-exclusion period, you will not be able to access your account, place bets, or receive promotional communications. Self-exclusion requests are irreversible for the chosen period. For more information on responsible gaming tools, please visit our Responsible Gaming page.

9.3 Voluntary Account Closure

You may close your account at any time by contacting customer support. Upon closure, you must withdraw any remaining balance within 30 days. After 30 days, dormant account balances may be subject to administrative fees or forfeiture in accordance with Indonesian law. Bonus funds and pending wagering requirements will be forfeited upon account closure.

10. Intellectual Property

All content on the diwi11 platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software code, and user interface design, is the property of diwi11 or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, transmit, display, publish, or create derivative works from any content on this platform without prior written permission from diwi11.

The diwi11 name and logo are registered trademarks. Unauthorized use of our trademarks is strictly prohibited and may result in legal action.

11. Limitation of Liability

To the maximum extent permitted by Indonesian law, diwi11 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of our services, including but not limited to:

• Loss of winnings, profits, or funds due to technical failures, system downtime, or software errors
• Delays or failures in processing deposits or withdrawals due to third-party payment provider issues
• Unauthorized access to your account resulting from your failure to protect your login credentials
• Disputes arising from bet settlements, game outcomes, or bonus terms
• Any loss or damage caused by events beyond our reasonable control (force majeure), including but not limited to natural disasters, internet service disruptions, power outages, government actions, or acts of terrorism

Our total liability to you for any claim arising from your use of diwi11 services shall not exceed the amount you have deposited into your account during the six months immediately preceding the claim.

12. Disputes and Complaints

If you have a complaint or dispute regarding any aspect of diwi11 services, you must first contact our customer support team via live chat, email ([email protected]), or WhatsApp. Our team will investigate your complaint and respond within 72 hours during business days. Most disputes can be resolved quickly through our internal complaint resolution process.

If you are not satisfied with our response, you may escalate your complaint to our senior management team by emailing [email protected] with full details of your concern and our previous response. We aim to provide a final resolution within 14 business days of receiving an escalated complaint.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising from your use of diwi11 services, shall be governed by and construed in accordance with the laws of Indonesia. You agree to submit to the exclusive jurisdiction of the Indonesian courts for resolution of any legal disputes that cannot be resolved through our internal complaint procedures.

14. Data Protection and Privacy

diwi11 is committed to protecting your personal data in accordance with Indonesian data protection regulations. We collect, store, and process your personal information solely for the purposes of providing gaming services, processing transactions, complying with KYC and AML obligations, and communicating with you about your account. For full details on how we handle your data, please read our Privacy Policy.

15. Responsible Gaming

diwi11 is committed to promoting responsible gaming and preventing problem gambling. We provide tools to help you control your gaming activity including deposit limits, loss limits, session time limits, and self-exclusion options. Gambling should be entertainment, not a source of income. Only wager money you can afford to lose. If you feel gambling is becoming a problem, please seek help through our Responsible Gaming resources or contact professional support organizations.

All Players must be at least 21 years of age. Underage gambling is a criminal offense and is taken extremely seriously by diwi11.

16. Contact Information

For questions about these Terms and Conditions or any other aspect of diwi11 services, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Customer Service Hours (Peak): 09:00 - 01:00 WIB daily